So for your enjoyment, here are this week's calls to Alienware.
Tech support: "Michael" 10:37am Feb 2
When Jason woke up, (he's totally nocturnal @ this point), he cannot believe that I settled for that option. And the more I think about it, the sicker I get. But I am DOPED and feeling like I have the plague. I am mentally compromised! It isn't a fair battle!
So on the 3rd, Jason sweetly and dutifully boxes up the system as per Alienware's instructions and delivers the box to an authorized Fed Ex location. It's Second Day delivery. So on the 5th, I'm calling to check.
Tech support "Gracie" 2:50pm Feb. 5: "I can't help you because we haven't received the computer yet. Why don't you call back at the end of next week and check then."
So I sit here all day stewing and worrying.....and finally can stand it no more.
So I wake up this morning. Stewing. Worried.
This time Jason is in the room with me.
Me: TOTALLY distracted for rest of day. PISSED. Disappointed. Nervous that I still have an uphill battle to get the full $3000 refunded.
And.....happy weekend to you too ALIENWARE.